The various periods of confinement have led to an explosion in e-commerce. This increase in online purchases has gone hand in hand with an increase in recourse, reports The Parisian, which relays figures from the litige.fr platform.
Thus, during the year 2020, disputes concerning consumption increased by 33.5% compared to 2019 on the specialized platform. This sector, which includes purchases / sales, e-commerce, Telecom / Internet / TV operators and even services, represented 53.6% of appeals last year for an average amount of 384 euros.
Cdiscount, Amazon and Fnac Darty are the most targeted sites
Disputes over purchases and e-commerce jumped 36.6%. In detail, there was an increase of 39% in disputes for orders not delivered or with a long delay, of 15% for refusals of reimbursement when a sale was canceled, of 11% for commercial practices. abusive and 6% for non-compliant order. Among the brands most affected by these disputes, the podium is made up of Cdiscount, Amazon and Fnac Darty.
On the other hand, the litige.fr platform reported stagnation in disputes in areas other than consumption. “We have seen a form of wait-and-see attitude on the part of the French who have preferred to postpone the resolution of certain disputes,” explained to the Ile-de-France daily Yoni Ohana, the platform’s co-founder.