TechnologyLIVE | Bank digitization

LIVE | Bank digitization

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More than 6 million Peruvians are users of digital banking, with mobile applications and internet banking being the ones with the highest demand. This scenario was energized with the arrival of COVID-19, which forced 89% to go digital in order to carry out transactions or access products during the state of emergency.

YOU CAN SEE: Yape launches new functionality to recharge cell phones in the country

“Over the last few months there has been a great change in consumer behavior, which accelerated with the pandemic, restrictive measures and social distancing. Today we see a more digital user. Today 12% of those with banking services carry out their transactions over the counter, compared to 69% who do so through mobile applications and 56% who opt for mobile wallets such as Yape “, he pointed Francesca Raffo, deputy general manager of People and Small Businesses of the BCP.

To talk about this and more, tomorrow Thursday, November 25 at 6 pm we will have a LIVE webinar through the Official Facebook of El Comercio. The event will feature the presence of Jorge Flores, Manager of Digital Channels of the BCP, and will be led by Martin Tumay, El Comercio journalist specialized in coverage of Technology and Science. To access El Comercio’s Facebook, CLICK HERE.

YOU CAN SEE: BCP will expand Yape operations to exceed 10 million users by 2022

The trend towards digitization has been increasing, as customer needs demand interaction no longer in person but digitally. In the case of the BCP, its application (Mobile Banking BCP) is used frequently by 58% of Peruvians, positioning itself as the most used app in the country after WhatsApp, Facebook and Instagram. Even widely surpassing Spotify, TikTok and Twitter. At the transaction level, the application registered a historical growth of 74% between February 2020 to September 2021.

In this image, the mobile apps most used by Peruvians are shown. (Photo: BCP)

The same happens with mobile wallets, whose use is higher among users aged 25 to 39 (Millennials). Also, 1 in 5 claims to use them at least 1 time a week. This is evidenced by the growing demand for Yape, which is positioned as the sixth most used app on the market (43%) and that already has more than 7 million users and has allowed the inclusion, for the first time, of the financial system, 1.3 million Peruvians. Through this digital wallet more than 27 million transactions per month, 68% of which are made by small businesses.

YOU CAN SEE: BCP: 89% of the ‘non-digital’ were forced to carry out transactions ‘online’ due to the pandemic

“At BCP we constantly adapt our value proposition. The client can access multiple service channels according to what is required at the time. We are adjusting this proposal month by month in line with your needs and preferences. For instance, We have just launched in 100% of our agencies, the option of scheduling an appointment to be attended on the platform through VíaBCP (https://www.viabcp.com/agendacita), thus reducing timeouts and providing flexibility to choose the agency, date, time and even advisorsaid Francesca Raffo.

  • Yape launches new functionality to recharge cell phones in the country
  • BCP will expand Yape operations to exceed 10 million users by 2022
  • BCP: 89% of the ‘non-digital’ were forced to carry out transactions ‘online’ due to the pandemic
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