Faced with digital platforms with galloping turnover and increasingly restrictive health measures due to the coronavirus pandemic, physical businesses have had to reinvent themselves to avoid bankruptcy.
Halfway between on-site and online purchase, in-store collection practices, drive and click & collect, have therefore developed at high speed.
An advantageous withdrawal
Regardless of the terminology, the principle remains the same. This is to allow consumers to buy or reserve the products of their choice remotely – most often on the brand’s website but also by email, phone or catalog – before coming to collect them by shop. If the interest of this method is obvious in the context of the health crisis, its advantages could well seduce traders and consumers in the long term.
No more trips for nothing because the product is exhausted, goodbye the queue at the checkout to pay, all without going through a delivery with hazardous delays and sometimes high cost. In addition, the choice is sometimes wider since the networks of retailers provide access to their entire catalog.
The right to change your mind
Another advantage, the Ministry of the Economy recalled that the click & collect falls under the legislation of contracts concluded at a distance, since consumer and professional are not present simultaneously at the time of reservation or purchase of the product.
Therefore, this practice makes it possible to benefit from the same legal withdrawal period as that offered during a distance sale. You therefore have at least 14 days to retract and return the purchased item if you have changed your mind, knowing that businesses may offer a longer period.