Fraud department warns about Black Friday. While more than 215,000 consumer reports have been recorded so far in 2023, the DGCCRF on Wednesday urged consumers to be “particularly vigilant” when making online purchases, which accounts for one in four reports occurring in this commercial transaction.
The Internet “facilitates commerce by allowing any professional to access a global market and a vast potential clientele” but is also “a breeding ground for consumer code and competition violations,” the case study warns in a report on online commerce released Wednesday. evening.
“The cost of entry is often low. Fraud and abuse there are widespread and likely affect many consumers using social media, algorithms or manipulative processes,” and “operating from a distant country complicates investigations or enforcement actions. regulation of government bodies.”
Since the beginning of the year, the body has recorded 215,000 reports from consumers, of which almost 60,000 “concern transactions carried out online or through an app, from a computer or smartphone,” again she says. Most cases involve a problem with the delivery (such as a damaged item or lack of response from customer service) or an issue with “the website itself,” such as misleading advertising or faulty information.
The DGCCRF says it has monitored more than 9,000 websites since the start of the year. “Half of them were abnormal, even if this proportion must be put into perspective as the checks were not random and followed targeted actions or complaints. Its director, Sarah Lakosh, appointed in May, explained in interviews with several media outlets that online consumer protection remains one of the “top priorities” of this service of the Ministry of Economy and Finance, requiring “newer ways of working.” to manage the platform.
The body has recently become interested in fake online reviews and explains that it “systematically” mobilizes agents during Black Friday, a commercial operation during which “announced price reductions do not always reflect reality.”
Source: Le Parisien
I am John Casanova. I am an author at 24 news recorder and mostly cover economy news. I have a great interest in the stock market and have been writing about it for many years. I am also interested in real estate and have written several articles on the subject. I am a very experienced investor and have a lot of knowledge to share with others.
