The sofa bed Quentin bought never arrived. This Parisian ordered it from the Habitat store on Rue du Pont Neuf (1st arrondissement) last March. “They moved delivery from month to month. “I had to call every time to find out the news, otherwise they would leave us without saying anything,” he says. And then at some point I said: stop! ” In mid-November, after eight months of waiting, he eventually demanded a refund, even though the brand promised him delivery would take place on “December 29th.”
After several phone calls to “convince them,” he finally asked customer service to send him a link to a form to request his contributions. “I filled it out on November 14th. It was stated that I would receive the funds in my bank account within 14 days,” he says. Obviously, given the delays in deliveries, I was very careful. And I’ll tell you straight: I didn’t receive any money! » Due to the cessation of payments, the company was unable to issue refunds.
Habitat’s announcement on Thursday, November 30, of its request to go into administration does nothing and is “very concerning” for Quentin. “I don’t really know what will happen… I won’t be able to buy another sofa until I get the 2,400 euros back,” he sighs. I hope they find a solution. I just want my money back. »
“We told him that they no longer reimburse large amounts.”
Katherine also thought she had gotten a good deal. Last May, his daughter, a law student in Paris, had to change housing and buy a bed for this reason. After two visits to the Habitat Pont-Neuf store in Paris, his mother placed an order on May 8 and paid €1,506 online. “On the phone they recommended wooden slats for daily sleeping, rather than the metal base that was available,” a mother from Brittany explains to us. Shipping took a little longer, but the item was supposed to arrive in mid-June. »
The problem is, he will not arrive either on this day or on the next ones that are given to him. After numerous delays and telephone conversations, Catherine came to the Paris store on October 23. “I was offered a refund, I talked to my daughter about it, and when she came back a few days later to re-credit the money to the card, we told her that they no longer refund large amounts,” the person who sent the letter is indignant. letter of official notification. Her daughter had to sleep on a mattress on the floor in her new 10m² student apartment for months.