He arrived in Argentina on a visit, went to the bank to do some paperwork and was trapped in the safe

“Will you please open me?” tweeted Esteban Cervi from the safe deposit box of a Santander bank branch in Buenos Aires, Argentina. It is that, after entering to look for a watch that belonged to his father who died in 2013, he found himself trapped behind bars and without a method to call back the employee who had facilitated his entry. Cervi had come to do that errand on Monday, from Madrid, where he lives.

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“Hello, Santander. They left me locked in the safe deposit boxes. open for me please? I got tired of yelling and they don’t have a bell, luckily mobile data arrives “, wrote cervifrom his Twitter account, and his request for help went viral within a few minutes.

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Although the man shouted and tried to make himself heard, no one noticed his problem inside the bank. They also did not answer his calls or his direct messages on Twitter. The solution came with a call to 911: 10 minutes after contacting the police of the city of Buenos Aires, cervi It was rescued.

Esteban Cervi tweeted from the Santander safe deposit box.

“I don’t live in Argentina, I don’t have anything here”he clarified in dialogue with THE NATION. “I went to get the watch that belonged to my dad who is no longer here, I had it saved for a sentimental issue”, he detailed, adding that he also went to close the account.

The episode occurred this Monday around noon at the branch located on Santa Fe Avenue, a few meters from Scalabrini Ortiz Avenue, in the porteño neighborhood of palermo.

According to the story of cervitook a turn for his first day in the city of Buenos Aires and had to wait almost an hour to enter the vault. “When I enter, I go to the registers and when I go out I see that there is no bell”, he remembered. And he continued: “I start screaming, no one is coming. I start moving the bars. I signaled to the cameras, but no one came.”

In the midst of desperation and a bad moment that lasted about 40 minutes, he tried all kinds of resources to be rescued. “I called the bank, I wrote to them on Twitter, but they did not respond”he said, in addition to the shouts and gestures to the cameras.

Finally, cervi He turned to the police to get out of the place: “I called 911, a patrol car came within 10 minutes. They heard that he was yelling from inside. Then an employee came to get me out.”.

On the other hand, the man stated that there are few employees in the branch. “The bank is completely saturated, there was a lack of personnel to attend to the number of clients that the place has”, he questioned. The bank manager apologized, after police contacted him.

Santander apologized on Twitter.

“I was very nervous”commented cervi, a few hours after leaving the safe. Regarding the treatment he received from Santander, she said: “The bank asked me if I was still inside the box when I had already left.”

“We apologize for the inconvenience. We are already with you by private. We await your response”he replied Santander, to the first publication of Cervi. However, according to the victim, he did not receive any private messages nor was he able to contact them while he was locked up.

From the bank they told THE NATION what “It was not an oversight”, but of a “delay”. In that sense, they maintained: “The waiting time was short but details cannot be given due to security issues and that mentioning them could violate BCRA regulations. The client’s waiting place was not in the vault or safe, but in the rooms adjacent to it.

In addition, they regretted what happened and confirmed that they apologized to the client. “The bank will reinforce the service processes in the branch so that an event of this type does not happen again”they assured.

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Source: Elcomercio