You pay more than 370 dollars to travel with your pet and they return it injured; Volaris airline evaluates the case

Yesterday, the young Cecilia Núñez denounced through her Twitter account that she intended to travel with her pet in the cabin of a plane of the Mexican airline Volaris, however, she had a bad experience.

In the tweet, she explains that they did not let her go up with “Rolo” because the regulations changed and now dogs that exceed 15 kilos are no longer allowed into the cabin.

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But the problem, as described Cecilia, was that they gave him his pet with a hurt snout. He also explains that she signed a responsive that excluded her from any harm that could happen to the animal.

Although not everything ended there, since he paid the amount of eight thousand 500 pesos (approximately 450.29 dollars); 1,500 (79.46 dollars approx.) for the ticket and 7,000 pesos (370.83 dollars approx.) for a cage, to avoid this type of incident.

The evidence was recorded in a video that he shared on his account @cecinunez, in which a special diaper for dogs covered in blood is observed.

She suspects that the staff you will fly mistreated the animal. Given this situation, the airline commented that they are interested in knowing more about his case.

As of this afternoon, nothing has been updated in this regard, but it is important to mention that in this type of situation, the Federal Consumer Attorney’s Office (Profeco) could intervene.

They didn’t let me go up with Rolo in the cockpit. @viajavolaris because the regulations have changed and if the companion dogs are larger than 15 kilos they must be documented; I put him in a cage (7 thousand pesos) I bought him his ticket (1,500 pesos) and they returned it full of blood RT???????? pic.twitter.com/XJ5eUYaJIg

— cecilia núñez (@cecinunez) January 21, 2023

What are your rights when traveling by plane?

According to the prophecy, The passenger has the right to a dignified treatment and to have a high level of information from the airline, in such a way that they know their options and can take alternatives if required.

This includes data regarding passenger rights, compensation policies, reasons for delay, delay or cancellation, and requirements for filing complaints or claims.

Likewise, the information provided must be truthful, verifiable, clear and not misleading or confusing, as in the case of the young woman.

In addition, in the case of flight cancellations due to responsibility exclusively attributable to the airline, the passenger may access a refund or a proportion that corresponds to the part of the trip not made.

Source: Elcomercio

jack

I am Jack Morton and I work in 24 News Recorder. I mostly cover world news and I have also authored 24 news recorder. I find this work highly interesting and it allows me to keep up with current events happening around the world.