How to negotiate a mobile data plan and pay less

At the end of her contract with Bouygues Télécom, Chloé did everything she could to avoid a fixed rate increase. But in the end, after starting the termination process, he received a call from the support service and offered a new year at a reduced price. Enough to prove that yes, it is possible to negotiate the price of your mobile plan with your provider. Le Parisien reveals its secrets and must-have weapons.

Usually, when you sign up for a mobile offer, there are two prices: one that will be practiced for a certain period (12 or 24 months), usually low (the one you sign up for first); then the second, higher, but which is then exposed. For those who do not want to suffer, there are two solutions: change the operator to a “welcome offer” or negotiate with your operator.

Comparison of competing operators

The important thing before negotiating is to look at what is being offered elsewhere: if no competitor offers you a better one, your carrier probably won’t offer any discount. So check prices and deals elsewhere before going on the offensive. Make sure the deals you’re looking at match what you have or something like: don’t compare a fully unlimited plan with a 5GB plan, for example. To make it easier for you, there are online comparators. You may also find offers that are better than yours, cheaper, or at the same price.

Negotiate the price of your mobile plan

Feel free to wait a bit if there are no interesting offers from other operators, even if it means paying a few more weeks. You can also do it upstream and not wait for your offer to come to the end of the discounted price period to imagine changing it (especially since most carriers offer to refund the termination fee).

Once this identification is made, it is time to attack. Contact your operator’s support service and ask for a termination service. “Just eliciting a desire to cancel his offer, rather than asking for a discount, can make it easier to get something,” explains the operator’s employee. Tell the consultant that you don’t see the point in staying with them (as proof, you’ve found other cheaper deals elsewhere!) and that’s why you want to cancel.

Then see what the EA offers you, whether it offers you a lower price or a “better” offer for the same price (which we don’t care about if we want to save money). In the first case, this price reduction may only be temporary, most often associated with a new commitment period that will require you to go through the process every year (if it works). “You can also play on your seniority, on the fact that you good payer – continues our good expert.

Change mobile operator

If your operator ever tells you to leave, look elsewhere. If no online offer suits you, you can call the operators one by one, connect to their subscription service and try to negotiate with them: discuss the offers of competitors and see what they offer you. “The competition of four players in the market inevitably creates opportunities,” explains an employee of a large operator. This may take time, but there is great potential for savings.