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Ticket refunds, additional costs… Do you know your rights in case of flight cancellation or delay?

A last-minute flight cancellation or a delay of several hours, forcing you to spend the night at the airport or hotel and pay several hundred euros in incidental expenses… Going on holiday abroad turns into a hassle, anger and fatigue should not stop you from demanding due. But you still need to know the current rules.

According to research by Flightright, a company that specializes in recovering compensation for passengers, almost half of French people (43%) are unaware of their rights in the event of a canceled or delayed flight. “Already in 2018, a European Commission report showed that the majority of travelers did not file complaints,” emphasizes Iman El Bouanani, legal manager at Flightright. Too many people are unaware of the legal framework and companies are obviously not promoting it. »

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Source: Le Parisien

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