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White House spokeswoman Karine Jean-Pierre criticized the US airline on Tuesday southwest for “failing their clients”, after their numerous flight cancellations during the Christmas holidays.
SIGHT: Almost 4,000 canceled flights in the US, more than half from Southwest
“The Department of Transport will hold them accountable,” Jean-Pierre said during his first press conference after the break for the holidays.
The spokeswoman pointed out that during the winter storm Elliot, which brought icy winds to much of the country and caused the death of dozens of people, all the major airlines managed to recover their activity normally except Southwest.
Last Wednesday, for example, almost 2,800 flights had been cancelled; the vast majority, about 2,500, were from Southwest, according to the FlightAware portal.
“Southwest Airlines has admitted that all cancellations after December 24 were controllable, that is, they had nothing to do with the storm,” he said.
Jean-Pierre explained that the company will have to compensate its customers by paying them the price of hotel stays, transportation and meals that they were forced to buy due to the cancellation of their flights.
You’ll also need to return their lost luggage to them as soon as possible and give them up to $3,800 for demonstrable damage, something the Department of Transportation will closely monitor. If it does not do so, the low-cost airline based in Dallas (Texas) will face fines from the US Administration.
Winter storm Elliot swept across the country two weeks ago bringing frigid temperatures, heavy snowfall and hurricane-force winds, and leaving more than 50 dead from the cold and accidents, in addition to 1.7 million homes without power and thousands of passengers on the ground just before christmas
Source: Elcomercio
I am Jack Morton and I work in 24 News Recorder. I mostly cover world news and I have also authored 24 news recorder. I find this work highly interesting and it allows me to keep up with current events happening around the world.
